HAVEN
“Pool opens May 17th. Dues are $560. Your fence limit is 6 feet. How else can I help?”
Without Haven
I get 5 emails a week asking when the pool opens.
A homeowner called the board president at 10pm about a fence question.
Nobody reads the newsletter but everyone complains they don't know what's happening.
With Haven
Haven answers pool hours, dues, and rules 24/7 — zero emails to the board.
Homeowners get instant answers at any hour without disturbing board members.
Community updates are always available — Haven knows everything in your docs.
That's why you need Haven.
What Haven does
Pool opens May 17th. Dues are $560. Your fence limit is 6 feet. How else can I help?
I answer homeowner questions 24/7 — no hold music, no voicemail
I know your CC&Rs, pool hours, dues schedule, and community rules
I help homeowners pay their dues online in under 60 seconds
I take maintenance requests and route them to the board
I welcome new homeowners with everything they need to know
I never get tired, frustrated, or passive-aggressive about repeat questions
See Haven in action
Always on, always helpful
Haven
Online now
How it works
Up and running in 3 steps
Upload your community docs
CC&Rs, pool hours, dues schedules, community rules — Haven reads and memorizes everything.
Haven learns your community
She maps your amenities, rules, and announcements so homeowners get accurate, community-specific answers.
24/7 answers on autopilot
Homeowners chat with Haven anytime. Maintenance requests get routed, questions get answered, and the board sleeps through the night.
Haven by the numbers
24/7
Haven never sleeps, never goes on vacation, never screens calls
< 5 seconds
average response time to homeowner questions
50+ questions/week
handled without bothering the board
11:30 PM
Haven's busiest hour (homeowners are night owls)
FAQ
Questions about Haven
Haven can answer anything in your CC&Rs, community rules, amenity hours, dues schedule, and public announcements. Haven can also help homeowners navigate the payment portal and submit maintenance requests.
No. Haven only shows homeowners their own information. Haven cannot access other residents' balances, violation history, or personal data. Privacy is enforced at the database level.
Yes. Haven is embedded on your community's payment portal. Homeowners can chat with Haven anytime — no login required for general CC&R questions. Payment and account questions require verification.
Haven escalates to the board. If a question requires human judgment, policy interpretation, or isn't covered by existing documents, Haven logs it and notifies the appropriate board member.
More of the team
